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Responsible Gaming

Responsible Gaming at Pinko

At Pinko, we are committed to providing a safe, secure, and enjoyable gaming environment for all our players across Canada. While gaming can be a fun and exciting form of entertainment, it’s important to recognize the risks and play responsibly. Our goal is to support healthy gaming habits and help prevent gambling-related harm.

Our Commitment to You

We care about our players. That’s why we’ve put in place tools, policies, and support systems to help you stay in control of your gaming experience. Responsible gaming is at the core of everything we do, and we work continuously to create a space where entertainment doesn’t turn into a problem.

Know the Signs of Problem Gambling

While most players gamble for fun, some may find it harder to stay in control. You might be at risk if you:

  • Gamble to escape stress or emotional distress
  • Chase losses and spend more than you planned
  • Hide gambling habits from loved ones
  • Feel irritable when not gambling
  • Neglect work or personal responsibilities

If you recognize these signs, we encourage you to take action and seek help.

Tools to Help You Stay in Control

We offer a range of tools that put you in charge of your gameplay. You can access these settings directly from your account:

  • Deposit Limits: Set daily, weekly, or monthly limits to manage your spending.
  • Loss Limits: Prevent yourself from losing more than you can afford.
  • Session Limits: Control how long you spend playing each day.
  • Reality Checks: Receive on-screen reminders of how long you’ve been playing.
  • Time-Out: Take a short break from gaming—no questions asked.
  • Self-Exclusion: Temporarily or permanently block access to your account.

Preventing Underage Gambling

Pinko has a strict 18+ policy. We use age verification tools to ensure all players are of legal gambling age in Canada. We also encourage parents and guardians to install parental control software such as Net Nanny or Qustodio to protect minors from accessing gambling platforms.

Support and Resources in Canada

If you or someone you know is struggling with gambling, you’re not alone. There are confidential and free resources available to Canadians:

Need a Break? We’re Here to Help

If you ever feel that gambling is no longer fun, please don’t hesitate to use our tools or reach out to our support team. We offer a compassionate, no-judgment approach to helping you take control.

Contact Us

Our customer care team is trained in responsible gaming support. You can reach us 24/7 via:

Play Smart. Stay Safe.

At Pinko Canada, we believe that gaming should be enjoyable and never come at the expense of your wellbeing. Make informed decisions, set your limits, and most importantly—have fun safely.

Pinko is proudly licensed and committed to upholding the highest standards of player protection across Canada.